Cancellation & Refund Policy

PUBLIC – CLASSROOM & VIRTUAL TRAINING (PAID PARTICIPANT):
This will include registrant application to any of Mahtia’s scheduled public classes, and where the registrant has already paid for the class. The below T&C would not apply to registrants signing up by way of a Purchase Order. All cancellations and reschedules must be notified over email.

A) CANCELLATIONS / RESCHEDULES BY CUSTOMER
Cancellations received within 48 hours after registration would be offered 90% refund.
Cancellations received less than 5 days prior to start date of the training would not be offered a refund.
Cancellations received more than 5 days prior to start date of the training would be offered 90% of refund.
Please note that if you do not cancel or do not attend, you would not be offered a refund nor will the amount be credited to a future training.

B) CANCELLATIONS / RESCHEDULES BY Mahtia
Mahtia reserves the right to cancel or reschedule a class at any time, including but not limited to, insufficient registrations, classroom or trainer unavailability, or if the trainer could not attend due to unforeseen circumstances.
You are advised to consult a Mahtia agent prior to making any travel arrangements for a training.
Mahtia is not liable for any direct, indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to cancellation penalties owing to transportation or accommodation arrangements.
Registrants would not be charged for the training and would be offered full credit to a future workshop or full refund as per the wish of the registrant.

E-LEARNING (PAID PARTICIPANT):
This will include registrant application to any of our listed e-learning or self-paced programs. All cancellations must be notified over email.

A) CANCELLATIONS BY CUSTOMER
No refund applicable once paid for elearing courses.
Extension of an e-learning program could be provided purely based on decision of company, which may attract additional 50% of the course fee.

Please Note:

Refunds may attract a 5% deduction due to bank charges applicable during the refund process.